Shipping policy
Damage and Warranty Procedure:
1. Unbox all cabinetry within 7 days of receiving delivery and inspect for any damage.
2. If damage is found, do not install or modify that specific cabinet.
3. Email ShakerCabinetSupply@gmail.com a picture of the damaged item, and another picture of the tag located on the back of the cabinet. If you are unable to find a tag, just let us know which cabinet it was in that email.
A warranty order will be created for you immediately and replacements will be shipped to you at no charge as soon as possible. Please make sure to look over your order for obvious damage before the truck driver leaves as this must be notated on the signed shipping manifest. Damage and warranty is rare however it does happen. We understand that it can be inconvenient and we will do everything in our power to expedite each situation.
Important: We do not compensate for contractor repairs or project delays due to shipping damage. We do not refund or credit accounts for damaged cabinetry, nor do we make trades or other arrangements for any customer who accepts damaged cabinetry. Shipping damage claims are resolved by sending replacement cabinetry/doors out to you as fast as possible. Shipping claims that involve assembled cabinetry do not fall in the standard assembly lead time and will be expedited.
1. Unbox all cabinetry within 7 days of receiving delivery and inspect for any damage.
2. If damage is found, do not install or modify that specific cabinet.
3. Email ShakerCabinetSupply@gmail.com a picture of the damaged item, and another picture of the tag located on the back of the cabinet. If you are unable to find a tag, just let us know which cabinet it was in that email.
A warranty order will be created for you immediately and replacements will be shipped to you at no charge as soon as possible. Please make sure to look over your order for obvious damage before the truck driver leaves as this must be notated on the signed shipping manifest. Damage and warranty is rare however it does happen. We understand that it can be inconvenient and we will do everything in our power to expedite each situation.
Important: We do not compensate for contractor repairs or project delays due to shipping damage. We do not refund or credit accounts for damaged cabinetry, nor do we make trades or other arrangements for any customer who accepts damaged cabinetry. Shipping damage claims are resolved by sending replacement cabinetry/doors out to you as fast as possible. Shipping claims that involve assembled cabinetry do not fall in the standard assembly lead time and will be expedited.